Privacy Policy

Tracking

We don't directly track your presence on this website. Your IP address may be logged and we look at server logs on occasion, but only in an aggregate fashion for the purpose of determining why people visit us — for example, which websites send us traffic and what keywords people use to find us via search engines such as Google.

We do not build or associate such data to create a user profile or to track you individually. We do not share or sell such data. We remove automatically stored logs periodically and do not retain them for extended periods.

Cookies

"Cookies" are small data files sent to your web browser from a web server that can store information about user preferences. Most web browsers accept cookies by default, but you can set them to reject cookies or delete them manually. These options are generally found under the "Privacy" setting in your browser.

CommentPull uses browser localStorage to keep you signed in between sessions. This stores only your user ID and session token — it is not used for advertising or tracking purposes.

You can adjust your browser cookie settings via: Internet Explorer, Google Chrome, Mozilla Firefox, Safari.

Information We Collect

When you create an account, we collect your email address and name. If you sign in with Google, we receive your email, name, and profile picture from Google's OAuth service.

We collect data about how you use CommentPull, including which YouTube video IDs you fetch comments from, your download count, and activity timestamps. We do NOT store the actual YouTube comment content — all comment data goes directly from the YouTube API to your browser.

For Premium subscriptions, payments are processed entirely by Razorpay. We never store your card details, UPI ID, or any payment credentials on our servers.

How We Use Your Information

Your email is used to:

• →Authenticate your account and keep you signed in
• →Enforce the free plan limit of 5 downloads per day
• →Verify and manage your Premium subscription status
• →Send important service updates (no marketing spam)

Aggregated, anonymized usage data helps us understand which features to build next. We do not sell, rent, or trade your personal information to any third party.

Data Storage & Security

Your account data is stored in Supabase (secure cloud database). Our application runs on Vercel. Payment records are maintained by Razorpay.

We use industry-standard security measures including HTTPS encryption, Row Level Security (RLS) on our database, and secure server-side API key handling. Passwords are hashed and never stored in plain text.

Your account data is retained as long as your account is active. You can request deletion at any time by emailing hello@crestlabs.in.

Third-Party Services

CommentPull uses the following third-party services, each with their own privacy policies:

• →Supabase — database and authentication
• →Vercel — hosting and serverless functions
• →Razorpay — payment processing
• →Google OAuth — optional sign-in method
• →YouTube Data API v3 — comment data source

CommentPull is not officially partnered or affiliated with YouTube, Google, Instagram, Facebook, or any other social media platform.

Your Rights

If you are located in certain countries, including those under the scope of the GDPR, data protection laws give you the following rights with respect to your personal data:

• →Request access to your personal data
• →Request correction or deletion of your personal data
• →Object to our use and processing of your personal data
• →Request that we limit our use and processing of your personal data
• →Request portability of your personal data

You can access and manage most of your data through your dashboard. For other requests, email us at hello@crestlabs.in. EU individuals also have the right to make a complaint to a government supervisory authority.

Children's Privacy

CommentPull is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has registered an account, contact us immediately at hello@crestlabs.in and we will remove the account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We encourage you to visit this page frequently to stay informed. Continued use of CommentPull after any changes constitutes your acceptance of the updated policy. Significant changes will be communicated to registered users by email.

Contact

If you have any questions about this Privacy Policy, please contact us: